Shipping policy

SHIPPING POLICY

Last updated: July 18, 2026

This Shipping Policy applies to orders placed through the HAPPYSTAR online store.

1. SHIPPING DESTINATIONS

HAPPYSTAR offers international shipping to eligible destinations worldwide.

Shipping availability may depend on:

• The destination country or region.
• Local import restrictions.
• Product type.
• Package size and weight.
• Carrier availability.
• Payment verification.
• Customs and regulatory requirements.

HAPPYSTAR reserves the right to decline or cancel an order that cannot legally or practically be delivered to the selected destination.

2. ORDER PROCESSING

In-stock orders are normally processed within 1 business day after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Processing time may be longer because of:

• Payment review or verification.
• Incorrect or incomplete customer information.
• Public holidays.
• Major product launches.
• Unusually high order volumes.
• Pre-order products.
• Inventory verification.
• Circumstances outside HAPPYSTAR’s reasonable control.

Processing time is separate from shipping transit time.

3. SHIPPING METHODS

Available shipping methods will be displayed during checkout.

Shipping services may include standard international shipping, express shipping or other services made available for the selected destination.

Specific carriers may vary according to destination, package size, product availability and current shipping arrangements.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

Standard International Shipping:
7–15 business days.

Express Shipping:
3–7 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be delayed by:

• Customs processing.
• Carrier congestion.
• Weather conditions.
• Public holidays.
• Security inspections.
• Local delivery disruptions.
• Incorrect address information.
• Import documentation requirements.
• Events outside HAPPYSTAR’s reasonable control.

5. SHIPPING CHARGES

Shipping charges are calculated and displayed during checkout.

Shipping costs may depend on:

• Destination.
• Package weight.
• Carton dimensions.
• Product type.
• Selected shipping method.
• Remote-area surcharges.
• Customs arrangements.

6. FREE SHIPPING

Eligible retail orders with a qualifying merchandise subtotal of US$100 or more may receive free standard shipping.

Free shipping does not apply to:

• Wholesale orders.
• Remote-area destinations.
• Oversized products.
• Overweight products.
• Orders requiring special handling.
• Destinations or shipping services excluded during checkout.

The qualifying total is normally calculated after discounts and before any separately charged taxes, duties or other fees.

HAPPYSTAR reserves the right to identify products or destinations that are not eligible for free shipping.

7. CUSTOMS DUTIES AND IMPORT TAXES

Duties and taxes are included only when the selected shipping method or checkout page explicitly states that duties and taxes are included.

If the selected shipping method does not explicitly state that duties and taxes are included, the customer may be responsible for:

• Customs duties.
• Import taxes.
• Value-added tax.
• Brokerage charges.
• Clearance fees.
• Other destination-country charges.

Customers are responsible for checking the import requirements of their country or region before ordering.

HAPPYSTAR is not responsible for delays caused by customs authorities or for a customer’s failure to pay required import charges.

8. TRACKING INFORMATION

Tracking information will be provided after the order has been dispatched and a tracking number becomes available.

Tracking updates may temporarily stop while a package is:

• Moving between countries.
• Awaiting customs clearance.
• Transferring between carriers.
• Awaiting a local delivery scan.

9. NO TRACKING UPDATE

If tracking has not updated for 30 business days, contact HAPPYSTAR with:

• The order number.
• The checkout email address.
• The tracking number.

HAPPYSTAR will review the available tracking information and may submit an inquiry to the shipping carrier.

An absence of tracking updates does not automatically mean that the shipment is lost.

10. CONFIRMED LOST SHIPMENTS

If the shipping carrier confirms that a shipment has been lost, HAPPYSTAR will issue a refund for the confirmed lost shipment.

The refund will normally be returned to the original payment method.

11. TRACKING SHOWS DELIVERED BUT THE ORDER WAS NOT RECEIVED

If tracking shows that an order was delivered but the customer cannot locate it, the customer should first:

• Check with household members.
• Check with neighbors.
• Check with reception, security or building management.
• Check any safe-delivery location.
• Contact the local shipping carrier.
• Confirm that the delivery address was entered correctly.

The customer should then contact HAPPYSTAR with the order and tracking information.

If the shipping carrier confirms that the package was lost or delivered to the wrong address, HAPPYSTAR will issue a refund.

If the carrier provides evidence that the shipment was delivered to the correct address, a refund will not be issued automatically. HAPPYSTAR will assist the customer with an appropriate carrier inquiry where possible.

12. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate delivery address.

Address changes can only be requested before fulfillment begins and cannot be guaranteed.

If an incorrect or incomplete address causes additional shipping, redelivery, return or address-correction costs, those costs are the customer’s responsibility.

13. REFUSED OR UNCLAIMED SHIPMENTS

If a shipment is refused, abandoned or not collected because of customer action, an incorrect address or unpaid destination charges, any refund will be calculated after deducting:

• Original shipping costs.
• Return shipping costs.
• Carrier charges.
• Customs or clearance charges.
• Other non-recoverable expenses.

This does not limit any mandatory rights available under applicable law.

14. DAMAGED SHIPMENTS

If a shipment arrives materially damaged, retain:

• The outer shipping carton.
• The shipping label.
• Internal protective materials.
• Product packaging.
• The affected product.

Contact HAPPYSTAR within 7 calendar days and provide the evidence required under the Return and Refund Policy.

15. WHOLESALE ORDERS

Wholesale orders do not qualify for the retail free-shipping offer.

Wholesale shipping, delivery terms, customs arrangements and charges are confirmed separately in the applicable quotation, proforma invoice or written agreement.

16. CONTACT

For shipping questions, contact:

HAPPYSTAR
Email: Bobosonsb@gmail.com
Phone: +86 139 2395 2233

Customer Service Hours:
Monday–Friday, 7:00 AM–1:00 PM Eastern Time