Refund policy

RETURN AND REFUND POLICY

Last updated: July 18, 2026

This Return and Refund Policy applies to purchases made through the HAPPYSTAR online store.

1. FINAL-SALE COLLECTIBLE PRODUCTS

Due to the sealed, collectible and value-sensitive nature of trading cards, booster products, gift boxes, blind boxes, figures and related collectibles, all sales are final except where required by applicable law or where an eligible order issue described below has occurred.

Products cannot be returned or exchanged because of:

• A change of mind.
• Ordering the wrong product, language or package configuration.
• An unwanted card, character, rarity or random result.
• A change in the market price or collectible value of a product.
• Minor cosmetic wear to the outer packaging.
• Minor differences in packaging, labels, colors or printed details between production batches.

Opened, used, altered or unsealed products cannot be returned or exchanged except where required by applicable law.

Removing or damaging the original factory seal, shrink wrap or sealed packaging may make the product ineligible for return.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s location.

2. RANDOM PRODUCTS

Booster packs, trading card products, blind boxes and other random products do not guarantee any specific:

• Card.
• Character.
• Design.
• Rarity.
• Pull result.
• Market value.

Random contents and pull results are part of the original product format and are not considered product defects.

3. ELIGIBLE ORDER ISSUES

HAPPYSTAR will review claims involving:

• An incorrect product sent by HAPPYSTAR.
• A product missing from the delivered order.
• A product that arrives materially damaged during transportation.
• A product that is materially different from the product description.

Minor dents, light corner wear, surface marks, scuffs or other cosmetic damage to the outer product box are not normally eligible where the product itself and its contents remain usable and materially unaffected.

4. REPORTING AN ORDER ISSUE

Eligible order issues must be reported within 7 calendar days after the tracking information shows that the order was delivered.

Please contact HAPPYSTAR before returning any product.

The request must include:

• The order number.
• The email address used during checkout.
• A clear description of the issue.
• Clear photographs of the outer shipping package.
• A clear photograph of the shipping label.
• Clear photographs of the affected product and its packaging.
• A continuous unboxing video showing the sealed shipping package being opened and the issue being discovered.

The original product, shipping carton, packaging materials and product seals must be retained until the claim has been reviewed.

A continuous unboxing video is required for claims involving missing, incorrect or materially damaged items, except where applicable law requires a different standard.

Submitting evidence does not automatically guarantee that a claim will be approved.

5. AVAILABLE RESOLUTIONS

After reviewing an eligible claim, HAPPYSTAR may offer one or more of the following resolutions:

• Replacement of the affected product.
• Exchange for another product.
• Partial refund.
• Full refund.
• Another mutually agreed solution.

The available resolution depends on:

• The nature of the issue.
• The evidence provided.
• Product availability.
• Shipping circumstances.
• Applicable consumer law.

HAPPYSTAR may request that the affected product be returned before issuing a replacement or refund.

6. UNAUTHORIZED RETURNS

Do not return any product without receiving return instructions from HAPPYSTAR.

Products returned without prior authorization may be refused and may not qualify for a refund, exchange or replacement.

The approved return address and instructions will be provided after the claim has been reviewed.

7. RETURN SHIPPING COSTS

If HAPPYSTAR confirms that the wrong product was sent, an item was missing, or the product arrived materially damaged, appropriate return-shipping instructions will be provided.

Customers may be responsible for return-shipping costs where:

• The return is permitted only because of mandatory local consumer law.
• The customer ordered the wrong product or provided incorrect information.
• The return is not caused by an error attributable to HAPPYSTAR.

8. REFUNDS

Approved refunds will normally be returned to the original payment method.

HAPPYSTAR normally processes an approved refund within 5–10 business days.

After HAPPYSTAR issues the refund, additional processing time may be required by the customer’s bank, card issuer or payment provider.

Original shipping charges are not refundable unless:

• HAPPYSTAR confirms an eligible fulfillment error.
• The entire shipment is confirmed lost.
• Applicable law requires the shipping charge to be refunded.

9. ORDER CANCELLATIONS

Customers may request an order cancellation within 6 hours after payment, provided that the order has not entered processing, packing or fulfillment.

Cancellation requests are not guaranteed.

Once an order has entered processing, packing or fulfillment, it cannot be cancelled.

Orders that have already been dispatched cannot be cancelled.

If a cancellation is approved, the refund will be returned to the original payment method.

10. ORDER CHANGES

Customers may request changes to an order or delivery address before fulfillment begins.

Changes are not guaranteed.

If incorrect or incomplete customer information causes:

• A failed delivery.
• A returned shipment.
• Redelivery.
• Address correction.
• Additional carrier charges.

The customer is responsible for the resulting shipping and handling costs.

11. CONTACT

For return, refund or order-issue requests, contact:

HAPPYSTAR
Email: Bobosonsb@gmail.com
Phone: +86 139 2395 2233

Customer Service Hours:
Monday–Friday, 7:00 AM–1:00 PM Eastern Time